Wednesday, March 22, 2017

Viral Video Marketing on Social Media - Starting from the Hilarious BBC Family Video

Viral Video Marketing on Social Media
- Starting from the Hilarious BBC Family Video
Su Tong (1155082126)


Last week, a video clip from the BBC World News went viral overnight. A pundit Robert Kelly was giving a live Skype interview from home about the South Korean political issue on the BBC program, while his 4-year-old daughter and later the 8-month-old son suddenly wandered into his study, interrupting the conversation, before they were dragged out by their mother rushing in. The funny contrast between the high mood of the kids, the serious and embarrassed dad, and the hasty mom left viewers giggling, so that the video was soon labelled as “the hilarious video ever in history”, igniting heated discussion on social media at once. To date, the original video released by BBC official account on YouTube has got more than 22 million views, which also became a great material and timing for social media marketing.

For sure, a number of parody videos have been constantly coming out and reposted since then. Video bloggers imitated the reaction of the dad and mom with different settings such as the Indian version, the star war version, the nanny version, etc. Some parodies also drove millions of views and comments, and were reposted by some brands on social media. For example, a parody produced by a comedy YouTuber Jono and Ben from New Zealand in which they replace the dad by the mom who could handle several extreme situations during the interview by her excellent multitasking skills. The key concept was to raise the awareness of inequality between male and female, and that mothers are always the strongest backing.



This video was widely reposted by a number of brands that targets at women, and feminism groups, which received sensation among the user segment of mothers. The example can be considered as a practice of viral video marketing on social media, in which the brand strengthened the shared value with users, triggered their resonance and also drove them to repost. The brand awareness is greatly increased during the process.

Get to Know Viral Video Marketing 
Viral marketing was first defined by Steve Jurvetson in 1997 as “network-enhanced word of mouth”, inspired by the great success of Hotmail.com which included a promotional link in every message sent by a Hotmail user. So the viral marketing is to let every user become a salesperson.

Viral video marketing on social media can be seen as the new trend of viral marketing. Thanks to the lowered technical threshold of accessing online videos, a whopping 74% of all Internet traffic in 2017 will be video, according to a report from the Syndacast. Besides, social media sites such as Twitter found out that video content gets the most retweets. Video has a potential of becoming viral, and the combination of video and viral marketing could be very powerful in building brand awareness. However, viral videos may not be a good solution for increasing sales or revenue, compared to promotional or informative ones.

Strategies in Viral Video Marketing 
Viral videos are usually hilarious or emotional, there is one common type based on adaptation from some famous video clips (like the “BBC dad” video or some classical movie clips), and the other type primarily has a well-written script associated with the brand image, aiming at trigger the emotional resonance of their target audience.  Above all, the content and the value proposition is both considered as the secret of a successful viral video marketing plan, which motivates users to share with others. Besides, it should also be backed up by a solid media planning, the investment in channels and a public relations strategy.


The campaign of Always is one of the great examples of viral video marketing in 2016, whose title is “Like a Girl”, aims to empower girls and women by raising attention to the ordinary insult against women and changing the narrative to “fight like a girl”. The video contains a strong and clear emotional appeal, which gained more than 28 million views on YouTube, and strengthen the brand recognition from clients.

In the era of online video, it is of great importance to grasp the value with the customers and generate content of quality, which could turn the social network of users into our own marketing channels. The toddler in the BBC video became famous, and with the viral video marketing as a strategy, so our brands will do in the near future.



Reference:



[i] 5 Secrets of Super Successful Video Marketing (https://digitalmarketinginstitute.com/blog/5-secrets-super-successful-video-marketing)
[ii] Jurvetson, S. (2000). What exactly is viral marketing. Red Herring, 78, 110-112.
[iii] Video Marketing Statistics & Trends 2015 http://syndacast.com/video-marketing-statistics-trends-2015/

[iv] Why Do Brands Make Viral Videos? And How Do You Make One for Your Brand?
(http://tubularinsights.com/why-do-brands-make-viral-videos/)

5 comments:

  1. Dear Su Tong,

    Thank you for this great essay. The illustration of viral video based on the hot "BBC family video" case is brilliant and insightful. Viral video on social media is powerful and the video producer usually not get those attention on purpose. I think the viral video marketing which has written script is something else and can not be simply referred in viral video phenomenon. The biggest difference is that viral video marketing campaign is funded and organized. I think this essay will enter a new level if you analysis its role in customer journey.

    Dai Zhuo

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    Replies
    1. Interesting point of a funded and planned marketing strategy to make a video goes viral! I think it would be very good to compare two cases, one is a spontaneous viral video and one is with planned strategy and see what would be the similarities and differences!

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  2. 謝謝你分享這個外國例子,不如我分享一下香港人關於Viral Marketing的做法。因為這涉及很多香港人的詞彙,所以我用中文回應吧。

    在香港,我們會叫這種根據時事新聞創作的宣傳手法叫「抽水」。「抽水」這個詞是香港人的說法,大約是指佔人便宜的意思。眾所周知,在網上營銷的過程上,內容營銷至今仍佔有主導,所以在香港的社交媒體世界,包括Facebook及最大的網絡討論區「香港高登」,會經常出現這種「抽水Post」,甚至香港有一個非常受網民支持的媒體「100毛」,其內容均絕大多數是這類「抽水Post」。

    若再細分這類「抽水Post」的話,可分為單向式及互動式。單向式是品牌單方面以影射的方式,借時事新聞作宣傳。舉一個例子。香港女歌手容祖兒的男朋友劉浩龍,有次在facebook留言說,因為受不了端食物的服務員雙手骯髒,所以離開該餐廳。事件自然受到網民批評,引起本地社會廣泛討論。而當時嘉士伯啤酒的香港廣告團隊,就借此新聞,上載了一張由一雙骯髒的手拿著嘉士伯無酒精飲料Jolly Shandy的相片,結果招來大量好評及分享。十分成功。

    至於互動式,是指品牌進行網上活動,讓網民齊齊「抽水」,以提高參與率及分享。例如早前美國零食品牌Snickers在網上弄了個小遊戲,供網民輸入「金句」變成一張帶有品牌商標和口號的截圖,讓網民可以分享到其Facebook上。結果網民紛紛借機「抽水」,以社會上不同事情為題材。例子有「貴姓呀陳生」,這「金句」其實是暗地有揶揄香港前特首董建華先生無能之意。

    但無論如何,這次網上活動令Snickers聲名大嘈,成為香港不少品牌模仿的對象。

    不過,我們做數碼營銷的還有一句金句,叫「抽水抽著火水」,意指不恰當地運用這手法,導致出現反效果。香港人稱之為「關公災難」,即「公關災難」的意思。

    Jeff Wong 1155067462

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    Replies
    1. Nice sharing of the local case in Hong Kong!

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  3. Hi Su Tong,

    I agree that video marketing is one of the key trend in different social media platforms nowadays. People can easily use their mobile devices to capture their moments or some hilarious things and share it in their social media account. Not only users, but many companies also tend to use the video as one of their branding strategies to promote their brand.

    Let's take a milk powder brand, Mead Johnson (https://www.youtube.com/watch?v=CPfs6vA_CHA) as an example.

    Instead of hard selling their products, they have tried to use a storytelling angle to convey the message of how the parents feel to their child in a micro-movie video series. Although the video is only around 2 mins in each episode, the video views has been generated to over 1.7M. I think the key success of this video is it can create a resonance with their audience by telling the message of what they feel when they born their babies.


    Instead of focusing on promoting company's products, a good viral video should touched the audience and give resonance which can persuade the audience to trust your brand.


    Joyce (1155082158)

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